# FAQ **URL:** https://community.deeplearning.ai/c/faq/391.md [Latest](https://community.deeplearning.ai/latest.md) · [Categories](https://community.deeplearning.ai/categories.md) · [Tags](https://community.deeplearning.ai/tags.md) --- ## [Welcome to the DeepLearning.AI Community Forum!](https://community.deeplearning.ai/t/welcome-to-the-deeplearning-ai-community-forum/633298)
**Author:** [@Community-Team](https://community.deeplearning.ai/u/Community-Team)\ **Replies:** 0\ **Last updated:** [May 23, 2024, 12:50pm UTC](https://community.deeplearning.ai/t/welcome-to-the-deeplearning-ai-community-forum/633298 "2024-05-23T12:50:29Z")
Welcome to the DeepLearning.AI Community Forum! Our forum is a place where people of all skill levels can come together to talk and be informed of AI news, projects, collaborate, ask questions about courses, showcase th… --- ## [My query has been unanswered for a long time. Whom can I approach for a faster resolution?](https://community.deeplearning.ai/t/my-query-has-been-unanswered-for-a-long-time-whom-can-i-approach-for-a-faster-resolution/522780)
**Author:** [@Community-Team](https://community.deeplearning.ai/u/Community-Team)\ **Replies:** 0\ **Last updated:** [December 19, 2023, 10:37pm UTC](https://community.deeplearning.ai/t/my-query-has-been-unanswered-for-a-long-time-whom-can-i-approach-for-a-faster-resolution/522780 "2023-12-19T22:37:36Z")
We’re sorry to hear that you have been kept waiting for a long time to get your issue resolved. Ideally our pool of staff and mentors would respond to the topics posted in recent weeks. In case your query was missed for … --- ## [What are Topics](https://community.deeplearning.ai/t/what-are-topics/522711)
**Author:** [@Community-Team](https://community.deeplearning.ai/u/Community-Team)\ **Replies:** 0\ **Last updated:** [December 19, 2023, 8:55pm UTC](https://community.deeplearning.ai/t/what-are-topics/522711 "2023-12-19T20:55:09Z")
The main forum page contains categories, which contain more specific subcategories. Within subcategories are topics. Topics are collections of similar messages. By clicking on a topic, you can post questions, provide co… --- ## [Who are mentors?](https://community.deeplearning.ai/t/who-are-mentors/522783)
**Author:** [@Community-Team](https://community.deeplearning.ai/u/Community-Team)\ **Replies:** 0\ **Last updated:** [December 19, 2023, 10:39pm UTC](https://community.deeplearning.ai/t/who-are-mentors/522783 "2023-12-19T22:39:49Z")
Mentors are a voluntary position offered to anyone who completes a DeepLearning.AI specialization. A mentor’s primary role is to answer learner queries related to specific specializations they are assigned. --- ## [How do I know if my problem is Coursera related or DeepLearning.AI related?](https://community.deeplearning.ai/t/how-do-i-know-if-my-problem-is-coursera-related-or-deeplearning-ai-related/522775)
**Author:** [@Community-Team](https://community.deeplearning.ai/u/Community-Team)\ **Replies:** 0\ **Last updated:** [December 19, 2023, 10:34pm UTC](https://community.deeplearning.ai/t/how-do-i-know-if-my-problem-is-coursera-related-or-deeplearning-ai-related/522775 "2023-12-19T22:34:53Z")
DeepLearning.AI is the organization which publishes their e-learning material on Coursera. DeepLearning.AI (anything involving course material) Questions about content. Flagging issues in lecture videos, notebooks and … --- ## [May I post a private direct message to a mentor or DeepLearning.AI staff?](https://community.deeplearning.ai/t/may-i-post-a-private-direct-message-to-a-mentor-or-deeplearning-ai-staff/522779)
**Author:** [@Community-Team](https://community.deeplearning.ai/u/Community-Team)\ **Replies:** 0\ **Last updated:** [December 19, 2023, 10:36pm UTC](https://community.deeplearning.ai/t/may-i-post-a-private-direct-message-to-a-mentor-or-deeplearning-ai-staff/522779 "2023-12-19T22:36:51Z")
In the spirit of community, we encourage all conversations to happen publicly so that others can benefit from them as well. This allows everyone in the community to search for queries they have and find answers quickly. … --- ## [How can I become a mentor?](https://community.deeplearning.ai/t/how-can-i-become-a-mentor/522784)
**Author:** [@Community-Team](https://community.deeplearning.ai/u/Community-Team)\ **Replies:** 0\ **Last updated:** [December 19, 2023, 10:40pm UTC](https://community.deeplearning.ai/t/how-can-i-become-a-mentor/522784 "2023-12-19T22:40:40Z")
Embedded in DeepLearning.AI courses on Coursera under the last week of each specialization. You will find a link to a form where you can express your interest to volunteer as a mentor for that course. If you sign up us… --- ## [How do I create my forum account if I come from a DeepLearning.AI course on Coursera?](https://community.deeplearning.ai/t/how-do-i-create-my-forum-account-if-i-come-from-a-deeplearning-ai-course-on-coursera/522702)
**Author:** [@Community-Team](https://community.deeplearning.ai/u/Community-Team)\ **Replies:** 0\ **Last updated:** [December 19, 2023, 8:49pm UTC](https://community.deeplearning.ai/t/how-do-i-create-my-forum-account-if-i-come-from-a-deeplearning-ai-course-on-coursera/522702 "2023-12-19T20:49:36Z")
To create your account, go to week 1 of your course and click on the \[Important\] item in your list. (See screenshot below) This will bring you to a new page explaining how to sign up for our online Discourse communi… --- ## [Trust Levels and Permissions](https://community.deeplearning.ai/t/trust-levels-and-permissions/702107)
**Author:** [@Community-Team](https://community.deeplearning.ai/u/Community-Team)\ **Replies:** 0\ **Last updated:** [October 2, 2024, 1:59pm UTC](https://community.deeplearning.ai/t/trust-levels-and-permissions/702107 "2024-10-02T13:59:10Z")
The Community Forum uses a trust level system to grant more permissions to users as they become more trusted by the community. Do you want togo up the ranks? Start by: Liking a post Reply to a post Create a post (no li… --- ## [Practical Data Science Specialization Update](https://community.deeplearning.ai/t/practical-data-science-specialization-update/625047)
**Author:** [@Community-Team](https://community.deeplearning.ai/u/Community-Team)\ **Replies:** 0\ **Last updated:** [May 10, 2024, 1:19pm UTC](https://community.deeplearning.ai/t/practical-data-science-specialization-update/625047 "2024-05-10T13:19:52Z")
As a part of our continual process of evaluating our course catalog and where to focus our efforts on supporting learner needs, we’ve made the decision to deprecate the Practical Data Science Specialization. The biggest … --- ## [Can I send a direct message to mentors?](https://community.deeplearning.ai/t/can-i-send-a-direct-message-to-mentors/522785)
**Author:** [@Community-Team](https://community.deeplearning.ai/u/Community-Team)\ **Replies:** 0\ **Last updated:** [December 19, 2023, 10:41pm UTC](https://community.deeplearning.ai/t/can-i-send-a-direct-message-to-mentors/522785 "2023-12-19T22:41:11Z")
Sending direct messages to mentors is not encouraged and mentors are not obligated to respond. Sending direct messages could not only overwhelm specific mentors, but also defeat the purpose of a public forum where lear… --- ## [Messages (Keep it tidy):](https://community.deeplearning.ai/t/messages-keep-it-tidy/522707)
**Author:** [@Community-Team](https://community.deeplearning.ai/u/Community-Team)\ **Replies:** 0\ **Last updated:** [December 19, 2023, 8:53pm UTC](https://community.deeplearning.ai/t/messages-keep-it-tidy/522707 "2023-12-19T20:53:19Z")
In our community forum, you are able to ask questions regarding courses or specializations you have taken for DeepLearning.AI. You can also connect and discuss within the community to learn about what is new in AI. Make… --- ## [Unable to Login/Register on DeepLearning.AI](https://community.deeplearning.ai/t/unable-to-login-register-on-deeplearning-ai/522706)
**Author:** [@Community-Team](https://community.deeplearning.ai/u/Community-Team)\ **Replies:** 0\ **Last updated:** [December 19, 2023, 8:52pm UTC](https://community.deeplearning.ai/t/unable-to-login-register-on-deeplearning-ai/522706 "2023-12-19T20:52:08Z")
If you have signed up and not received an invitation in your inbox or spam folder, please contact the DeepLearning.AI team here. Note: Certain corporate-secured networks and educational institutions prevent users from l… --- ## [Where are the notifications:](https://community.deeplearning.ai/t/where-are-the-notifications/522741)
**Author:** [@Community-Team](https://community.deeplearning.ai/u/Community-Team)\ **Replies:** 0\ **Last updated:** [December 19, 2023, 9:33pm UTC](https://community.deeplearning.ai/t/where-are-the-notifications/522741 "2023-12-19T21:33:28Z")
When someone is talking directly to you — by replying to you, quoting your post, mentioning your @username , or even linking to your post, a blue number will immediately appear over your profile picture at the top right.… --- ## [How Do I Post a Question About a Course or Specialization?](https://community.deeplearning.ai/t/how-do-i-post-a-question-about-a-course-or-specialization/522717)
**Author:** [@Community-Team](https://community.deeplearning.ai/u/Community-Team)\ **Replies:** 0\ **Last updated:** [December 19, 2023, 8:59pm UTC](https://community.deeplearning.ai/t/how-do-i-post-a-question-about-a-course-or-specialization/522717 "2023-12-19T20:59:35Z")
Go to the category that matches the specialization you are taking. Select the course you are in. Check to make sure nobody else has already asked the same question. If you are the first to ask this question, click the g… --- ## [Improve the Discussion](https://community.deeplearning.ai/t/improve-the-discussion/522698)
**Author:** [@Community-Team](https://community.deeplearning.ai/u/Community-Team)\ **Replies:** 0\ **Last updated:** [December 19, 2023, 8:45pm UTC](https://community.deeplearning.ai/t/improve-the-discussion/522698 "2023-12-19T20:45:39Z")
Help us make our community a great place for discussion. The topics discussed here matter to us and we want them to matter to you, too! Spend time browsing the topics before replying or starting your own thread and you’… --- ## [Community Rules](https://community.deeplearning.ai/t/community-rules/522693)
**Author:** [@Community-Team](https://community.deeplearning.ai/u/Community-Team)\ **Replies:** 0\ **Last updated:** [December 19, 2023, 8:44pm UTC](https://community.deeplearning.ai/t/community-rules/522693 "2023-12-19T20:44:16Z")
Welcome to the community. We are stronger together. Have fun! Behave with integrity. Be receptive — mentors and moderators are here to help. Be respectful. Post appropriately — Be mindful of category descriptions. We … --- ## [Who is considered a learner?](https://community.deeplearning.ai/t/who-is-considered-a-learner/522782)
**Author:** [@Community-Team](https://community.deeplearning.ai/u/Community-Team)\ **Replies:** 0\ **Last updated:** [December 19, 2023, 10:38pm UTC](https://community.deeplearning.ai/t/who-is-considered-a-learner/522782 "2023-12-19T22:38:52Z")
Users who register to our community platform via the invite link provided inside the Coursera course content, are automatically grouped and marked as a learner for that course/specialization. --- ## [Coursera Certificates for DeepLearning.AI Long Form Courses](https://community.deeplearning.ai/t/coursera-certificates-for-deeplearning-ai-long-form-courses/830198)
**Author:** [@Community-Team](https://community.deeplearning.ai/u/Community-Team)\ **Replies:** 0\ **Last updated:** [June 9, 2025, 3:14pm UTC](https://community.deeplearning.ai/t/coursera-certificates-for-deeplearning-ai-long-form-courses/830198 "2025-06-09T15:14:48Z")
For all DeepLearning.AI long-form courses hosted on the Coursera platform, your certificates are managed directly by Coursera. If you encounter any issues with: Certificate access Certificate completion Or anything rel… --- ## [What’s the difference between Coursera and DeepLearning.AI?](https://community.deeplearning.ai/t/what-s-the-difference-between-coursera-and-deeplearning-ai/522699)
**Author:** [@Community-Team](https://community.deeplearning.ai/u/Community-Team)\ **Replies:** 0\ **Last updated:** [December 19, 2023, 8:46pm UTC](https://community.deeplearning.ai/t/what-s-the-difference-between-coursera-and-deeplearning-ai/522699 "2023-12-19T20:46:31Z")
DeepLearning.AI develops educational content and offers an online forum to connect with learners and mentors in our community. Coursera is the platform where DeepLearning.AI’s educational courses and specializations… --- ## [DeepLearning.AI Related Issues and/or Coursera-Related Issues](https://community.deeplearning.ai/t/deeplearning-ai-related-issues-and-or-coursera-related-issues/522701)
**Author:** [@Community-Team](https://community.deeplearning.ai/u/Community-Team)\ **Replies:** 0\ **Last updated:** [December 19, 2023, 8:47pm UTC](https://community.deeplearning.ai/t/deeplearning-ai-related-issues-and-or-coursera-related-issues/522701 "2023-12-19T20:47:39Z")
DeepLearning.AI is the organization that publishes its e-learning material on Coursera. You can contact our staff for anything involving: Course material Content questions Flagging issues in lecture videos, notebooks, … --- ## [Help Guide the Discussion](https://community.deeplearning.ai/t/help-guide-the-discussion/677492)
**Author:** [@Community-Team](https://community.deeplearning.ai/u/Community-Team)\ **Replies:** 0\ **Last updated:** [August 13, 2024, 6:57pm UTC](https://community.deeplearning.ai/t/help-guide-the-discussion/677492 "2024-08-13T18:57:05Z")
This site is operated by your friendly staff and “You” the community. If you have any further questions about how things should work here, open a new topic in the site feedback category and let’s discuss! If there’s a cr… --- ## [This is your community, speak up!](https://community.deeplearning.ai/t/this-is-your-community-speak-up/677494)
**Author:** [@Community-Team](https://community.deeplearning.ai/u/Community-Team)\ **Replies:** 0\ **Last updated:** [August 13, 2024, 6:57pm UTC](https://community.deeplearning.ai/t/this-is-your-community-speak-up/677494 "2024-08-13T18:57:37Z")
Mentors and moderators have special roles with enforcing the rules. But ultimately, this is your forum. You are responsible for setting the tone and encouraging discussions about what matters in AI. If you see a post th… --- ## [Prohibited: Generic Content](https://community.deeplearning.ai/t/prohibited-generic-content/889139)
**Author:** [@Community-Team](https://community.deeplearning.ai/u/Community-Team)\ **Replies:** 0\ **Last updated:** [February 19, 2026, 4:04pm UTC](https://community.deeplearning.ai/t/prohibited-generic-content/889139 "2026-02-19T16:04:19Z")
We prioritize high-value, educational contributions to ensure all members benefit from the Forum. Low-Value Contributions: :chart\_decreasing: Content masking a brand mention as a “personal journey” without providing e… --- ## [DeepLearning.AI Forum Account Removal](https://community.deeplearning.ai/t/deeplearning-ai-forum-account-removal/884862)
**Author:** [@Community-Team](https://community.deeplearning.ai/u/Community-Team)\ **Replies:** 0\ **Last updated:** [December 11, 2025, 2:24pm UTC](https://community.deeplearning.ai/t/deeplearning-ai-forum-account-removal/884862 "2025-12-11T14:24:24Z")
We understand that sometimes you may need to step away from our community. We want to ensure that while your privacy is respected, the valuable discussions and resources you contributed to remain intact for the benefit o… --- ## [🛡️ Community Security: Stay Safe from Scammers](https://community.deeplearning.ai/t/community-security-stay-safe-from-scammers/892757)
**Author:** [@Community-Team](https://community.deeplearning.ai/u/Community-Team)\ **Replies:** 0\ **Last updated:** [June 10, 2026, 4:59pm UTC](https://community.deeplearning.ai/t/community-security-stay-safe-from-scammers/892757 "2026-06-10T16:59:16Z")
At DeepLearning.AI, we are fully committed to providing a secure, welcoming, and supportive environment for all our learners, Mentors, and Testers. To help keep our Forum safe, please review these important guidelines on… --- ## [Community & Events Zero Tolerance Policy](https://community.deeplearning.ai/t/community-events-zero-tolerance-policy/523385)
**Author:** [@Community-Team](https://community.deeplearning.ai/u/Community-Team)\ **Replies:** 0\ **Last updated:** [December 20, 2023, 4:13pm UTC](https://community.deeplearning.ai/t/community-events-zero-tolerance-policy/523385 "2023-12-20T16:13:11Z")
DeepLearning.AI is dedicated to providing a safe and inclusive space for all of our learners in the global AI community. We do not tolerate harassment from learners of any form. DeepLearning.AI takes violations of our po… --- ## [Guidelines on Business and Project Postings](https://community.deeplearning.ai/t/guidelines-on-business-and-project-postings/894878)
**Author:** [@Community-Team](https://community.deeplearning.ai/u/Community-Team)\ **Replies:** 0\ **Last updated:** [August 31, 2026, 3:45pm UTC](https://community.deeplearning.ai/t/guidelines-on-business-and-project-postings/894878 "2026-08-31T15:45:48Z")
Core Content & Privacy Requirements Strict Relevance: Every single post created on this platform must be directly relevant to technology and AI. Prohibited Content: Under no circumstances is gambling, betting, or wa… --- ## [Self-Promotion and Solicitation Policies](https://community.deeplearning.ai/t/self-promotion-and-solicitation-policies/894879)
**Author:** [@Community-Team](https://community.deeplearning.ai/u/Community-Team)\ **Replies:** 0\ **Last updated:** [August 31, 2026, 3:51pm UTC](https://community.deeplearning.ai/t/self-promotion-and-solicitation-policies/894879 "2026-08-31T15:51:22Z")
Self-Promotion in Replies Relevant Replies Only: You may only self-promote yourself or a business in a reply if it is located within the AI Discussions category and is strictly relevant to the active topic. No Promo… --- ## [Consequences of violating the Code of Conduct and Forum Policies](https://community.deeplearning.ai/t/consequences-of-violating-the-code-of-conduct-and-forum-policies/677491)
**Author:** [@Community-Team](https://community.deeplearning.ai/u/Community-Team)\ **Replies:** 0\ **Last updated:** [August 13, 2024, 6:56pm UTC](https://community.deeplearning.ai/t/consequences-of-violating-the-code-of-conduct-and-forum-policies/677491 "2024-08-13T18:56:29Z")
Our policies are put in place to maintain a safe and respectful learning environment for all. All reports made to DeepLearning.AI will be taken seriously. Those who don’t follow the Code of Conduct in good faith may face… [Next page](https://community.deeplearning.ai/c/faq/391.md?page=1)