# Cannot use the membership **URL:** \ **Category:** AI Discussions\ **Tags:** introductions\ **Created:** [April 2, 2026, 2:13am UTC](https://community.deeplearning.ai/t/cannot-use-the-membership/891106 "2026-04-02T02:13:34Z")\ **Posts on this page:** 6\ **Page:** 1
**Author:** ![Cealum](https://avatars.discourse-cdn.com/v4/letter/c/67e7ee/32.png) [@Cealum](https://community.deeplearning.ai/u/Cealum)\ **Post date:** [April 2, 2026, 2:13am UTC](https://community.deeplearning.ai/t/cannot-use-the-membership/891106/1 "2026-04-02T02:13:34Z")
I just join the Membership one week ago. the time I paid for one month Membership. Deeplearning platform remind me to use 7-day trial first. So after one week(now), 7-day trial had been expired, however the thing is I cannpt get one month Membership.However Under my Setting page, Plan & Billing section, I see my subscription and billing information status is ACTIVE. when I manage my subscription.this platform always remind me: **Your subscription status has been updated. Please try again.** I donot know how to do to receive my membership please help me! I really appreciate it! ![image](https://global.discourse-cdn.com/dlai/original/3X/c/b/cbaee84488ce90a1d77b20b2f6b6e98e6368e9fa.png) ![image](https://global.discourse-cdn.com/dlai/original/3X/7/b/7b1417641ed8213a716101730d837bc1cbfdd9f3.jpeg) ![image](https://global.discourse-cdn.com/dlai/original/3X/c/f/cf96d7326a5324ce3ac54c6a4660dcf76868728e.png) ---
**Author:** ![TMosh](https://sea1.discourse-cdn.com/dlai/user_avatar/community.deeplearning.ai/tmosh/32/9321_2.png) [@TMosh](https://community.deeplearning.ai/u/TMosh)\ **Post date:** [April 2, 2026, 4:11am UTC](https://community.deeplearning.ai/t/cannot-use-the-membership/891106/2 "2026-04-02T04:11:23Z")
@Community-Team, can you look into this? ---
**Author:** ![Cealum](https://avatars.discourse-cdn.com/v4/letter/c/67e7ee/32.png) [@Cealum](https://community.deeplearning.ai/u/Cealum)\ **Post date:** [April 3, 2026, 9:32am UTC](https://community.deeplearning.ai/t/cannot-use-the-membership/891106/3 "2026-04-03T09:32:30Z")
> [@Cealum](#): > > I just join the Membership one week ago. the time I paid for one month Membership. Deeplearning platform remind me to use 7-day trial first. So after one week(now), 7-day trial had been expired, however the thing is I cannpt get one month Membership.However Under my Setting page, Plan & Billing section, I see my subscription and billing information status is ACTIVE. when I manage my subscription.this platform always remind me: **Your subscription status has been updated. Please try again.** > > I donot know how to do to receive my membership > > please help me! I really appreciate it! @Community-Team ---
**Author:** ![Community-Team](https://sea1.discourse-cdn.com/dlai/user_avatar/community.deeplearning.ai/community-team/32/136466_2.png) [@Community-Team](https://community.deeplearning.ai/u/Community-Team)\ **Post date:** [April 3, 2026, 1:26pm UTC](https://community.deeplearning.ai/t/cannot-use-the-membership/891106/4 "2026-04-03T13:26:41Z")
Hello @Cealum , We have a great team that can help you with this, [create a support ticket here](https://share.hsforms.com/1EsdrWJXnR5WYr8BdPryuVg3hul4? __hstc=28198563.03166376e584f723a4c92b32c31b284b.1724711970621.1757430715750.1757448668733.738&__ hssc=28198563.13.1757448668733&__hsfp=4234827342). Include details like the payment attempt date, any error messages, or screenshots to help us resolve the issue quickly. > [@What should I do if my Pro membership payment fails?](https://community.deeplearning.ai/t/what-should-i-do-if-my-pro-membership-payment-fails/880408): > > Sometimes payments fail due to issues with your card, bank, or technical errors. This article explains what happens when a payment doesn’t go through and the steps you can take to fix it. Why payments can fail Your card is declined by the bank. Your payment details are outdated or expired. A technical error occurs during checkout. Your bank blocks the transaction for security reasons. How failed payments are handled Our payment processor, Stripe, will automatically retry the c… ---
**Author:** ![Cealum](https://avatars.discourse-cdn.com/v4/letter/c/67e7ee/32.png) [@Cealum](https://community.deeplearning.ai/u/Cealum)\ **Post date:** [April 3, 2026, 1:53pm UTC](https://community.deeplearning.ai/t/cannot-use-the-membership/891106/5 "2026-04-03T13:53:17Z")
I write {create a support ticket here.} two days ago. however there is no response. Maybe I sent it again now @Community-Team ![image](https://global.discourse-cdn.com/dlai/original/3X/5/e/5ef1a885727ddbd03fb499a222fc28d9751f4d52.png) ---
**Author:** ![Community-Team](https://sea1.discourse-cdn.com/dlai/user_avatar/community.deeplearning.ai/community-team/32/136466_2.png) [@Community-Team](https://community.deeplearning.ai/u/Community-Team)\ **Post date:** [April 7, 2026, 1:44pm UTC](https://community.deeplearning.ai/t/cannot-use-the-membership/891106/6 "2026-04-07T13:44:50Z")
No need to send it again. Let me look into it.