# Cannot use the membership

**URL:** <https://community.deeplearning.ai/t/cannot-use-the-membership/891106>\
**Category:** AI Discussions\
**Tags:** introductions\
**Created:** [April 2, 2026, 2:13am UTC](https://community.deeplearning.ai/t/cannot-use-the-membership/891106 "2026-04-02T02:13:34Z")\
**Posts on this page:** 1\
**Showing post:** 4

<div class="post-metadata">

**Author:** ![Community-Team](https://sea1.discourse-cdn.com/dlai/user_avatar/community.deeplearning.ai/community-team/32/136466_2.png) [@Community-Team](https://community.deeplearning.ai/u/Community-Team)\
**Post date:** [April 3, 2026, 1:26pm UTC](https://community.deeplearning.ai/t/cannot-use-the-membership/891106/4 "2026-04-03T13:26:41Z")

</div>

Hello @Cealum ,

We have a great team that can help you with this,

[create a support ticket here](https://share.hsforms.com/1EsdrWJXnR5WYr8BdPryuVg3hul4? __hstc=28198563.03166376e584f723a4c92b32c31b284b.1724711970621.1757430715750.1757448668733.738&__ hssc=28198563.13.1757448668733&__hsfp=4234827342). Include details like the payment attempt date, any error messages, or screenshots to help us resolve the issue quickly.

> [@What should I do if my Pro membership payment fails?](https://community.deeplearning.ai/t/what-should-i-do-if-my-pro-membership-payment-fails/880408):
>
> Sometimes payments fail due to issues with your card, bank, or technical errors. This article explains what happens when a payment doesn’t go through and the steps you can take to fix it. Why payments can fail Your card is declined by the bank. Your payment details are outdated or expired. A technical error occurs during checkout. Your bank blocks the transaction for security reasons. How failed payments are handled Our payment processor, Stripe, will automatically retry the c…

---

_[View the full topic](https://community.deeplearning.ai/t/cannot-use-the-membership/891106)._