Hello About support management

Hi there,

I am experiencing many support tickets on my website, most related to order issues. As a result, I need a system that can efficiently sort these tickets in bulk, understand the message, and respond to them for resolution. Currently, the support team is handling this process manually.

looking for suggestions on how to improve

Thank you

Maybe taking short courses of deeplearning.ai would give you an idea of how to integrate OpenAI API with your system to make it efficient. I do not know which specific course to pinpoint. Maybe @Juan_Olano knows that.

Yours is a very clear case of content triage. One common way to solve this is by implementing an NLP model that can sort the cases and, in some instances, respond automatically, or at least provide a draft for a human to check, complete, and send.