# Help, charged three times for Pro membership

**URL:** <https://community.deeplearning.ai/t/help-charged-three-times-for-pro-membership/887493>\
**Category:** AI Discussions\
**Tags:** ai-discussions\
**Created:** [January 20, 2026, 8:33pm UTC](https://community.deeplearning.ai/t/help-charged-three-times-for-pro-membership/887493 "2026-01-20T20:33:33Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![tharun\_murugesan](https://avatars.discourse-cdn.com/v4/letter/t/b782af/32.png) [@tharun\_murugesan](https://community.deeplearning.ai/u/tharun_murugesan)\
**Post date:** [January 20, 2026, 8:33pm UTC](https://community.deeplearning.ai/t/help-charged-three-times-for-pro-membership/887493/1 "2026-01-20T20:33:33Z")

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Hi community,

I am writing here because I have not received any response from the Deeplearning support team for more than two weeks.

On my checkout attempt for the Pro membership, the payment page did not move after I clicked the checkout button. I waited for about a minute and then clicked the same button multiple times again, after which my membership was activated. Later I discovered that I was charged three times and three Pro memberships are currently active on my account at the same time.

I have already raised multiple support tickets and sent emails, but I have not received any reply or acknowledgment so far. This has been extremely frustrating.

I am requesting a refund for the two extra duplicate charges and the cancellation of the additional memberships.

If anyone from the team is monitoring this forum or if any community member knows a direct way to reach the billing or support team, please help me with this.

Thank you.

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**Author:** ![TMosh](https://sea1.discourse-cdn.com/dlai/user_avatar/community.deeplearning.ai/tmosh/32/9321_2.png) [@TMosh](https://community.deeplearning.ai/u/TMosh)\
**Post date:** [January 20, 2026, 10:41pm UTC](https://community.deeplearning.ai/t/help-charged-three-times-for-pro-membership/887493/3 "2026-01-20T22:41:30Z")

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Please refer to the FAQ. Each topic has a link to create a support ticket.

The staff is working to address a backlog of support requests.

> **[Billing & Payments](https://community.deeplearning.ai/c/faq/deeplearningai-learning-platform-faq/billing-payments/572)**

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**Author:** ![chris.favila](https://sea1.discourse-cdn.com/dlai/user_avatar/community.deeplearning.ai/chris.favila/32/126338_2.png) [@chris.favila](https://community.deeplearning.ai/u/chris.favila)\
**Post date:** [January 20, 2026, 10:51pm UTC](https://community.deeplearning.ai/t/help-charged-three-times-for-pro-membership/887493/4 "2026-01-20T22:51:09Z")

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Hi. I’m sorry to hear that. Can you direct message me the email you’re using for the platform? You can click my name then the blue Message button. Will see if there’s a way to escalate your case. As Tom mentioned above, the support team has been addressing the ticket backlog and should respond to you soon. Thanks.