# I paid $300 for a pro membership but i still cannot access the in-progress course

**URL:** <https://community.deeplearning.ai/t/i-paid-300-for-a-pro-membership-but-i-still-cannot-access-the-in-progress-course/891085>\
**Category:** Team Software Engineering with AI\
**Tags:** week-module-1, dl-ai-learning-platform\
**Created:** [April 1, 2026, 9:08am UTC](https://community.deeplearning.ai/t/i-paid-300-for-a-pro-membership-but-i-still-cannot-access-the-in-progress-course/891085 "2026-04-01T09:08:50Z")\
**Posts on this page:** 1\
**Showing post:** 10

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**Author:** ![Community-Team](https://sea1.discourse-cdn.com/dlai/user_avatar/community.deeplearning.ai/community-team/32/136466_2.png) [@Community-Team](https://community.deeplearning.ai/u/Community-Team)\
**Post date:** [April 2, 2026, 8:44pm UTC](https://community.deeplearning.ai/t/i-paid-300-for-a-pro-membership-but-i-still-cannot-access-the-in-progress-course/891085/10 "2026-04-02T20:44:58Z")

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Hello @Trung_Nguyen_Dang ,

We ar sorry you are having issues with your account. This guideline will help you with your issue. It also has a link to contact support to help you as well.

> [@What should I do if my Pro membership payment fails?](https://community.deeplearning.ai/t/what-should-i-do-if-my-pro-membership-payment-fails/880408):
>
> Sometimes payments fail due to issues with your card, bank, or technical errors. This article explains what happens when a payment doesn’t go through and the steps you can take to fix it. Why payments can fail Your card is declined by the bank. Your payment details are outdated or expired. A technical error occurs during checkout. Your bank blocks the transaction for security reasons. How failed payments are handled Our payment processor, Stripe, will automatically retry the c…

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_[View the full topic](https://community.deeplearning.ai/t/i-paid-300-for-a-pro-membership-but-i-still-cannot-access-the-in-progress-course/891085)._