# Lab button is not loading **URL:** \ **Category:** Generative AI with Large Language Models\ **Tags:** week-module-1, coursera-platform\ **Created:** [May 27, 2026, 1:39pm UTC](https://community.deeplearning.ai/t/lab-button-is-not-loading/892468 "2026-05-27T13:39:16Z")\ **Posts on this page:** 12\ **Page:** 1
**Author:** ![SAIANUUSH\_M\_A](https://sea1.discourse-cdn.com/dlai/user_avatar/community.deeplearning.ai/saianuush_m_a/32/142227_2.png) [@SAIANUUSH\_M\_A](https://community.deeplearning.ai/u/SAIANUUSH_M_A)\ **Post date:** [May 27, 2026, 1:39pm UTC](https://community.deeplearning.ai/t/lab-button-is-not-loading/892468/1 "2026-05-27T13:39:16Z")
![Screenshot 2026-05-27 133646](https://global.discourse-cdn.com/dlai/original/3X/2/9/291c886e203636850d6162769e29b08c1b2bcaa2.png) I have refreshed my page multiple time but hit with this same problem what shall i do? ---
**Author:** ![chris.favila](https://sea1.discourse-cdn.com/dlai/user_avatar/community.deeplearning.ai/chris.favila/32/126338_2.png) [@chris.favila](https://community.deeplearning.ai/u/chris.favila)\ **Post date:** [May 27, 2026, 11:53pm UTC](https://community.deeplearning.ai/t/lab-button-is-not-loading/892468/2 "2026-05-27T23:53:32Z")
Hi. Can you post the coursera link to the lab you’re loading? Also, have you tried this in a different browser? ---
**Author:** ![Joao\_Victor\_Neves\_Monteiro\_Soa](https://avatars.discourse-cdn.com/v4/letter/j/8e8cbc/32.png) [@Joao\_Victor\_Neves\_Monteiro\_Soa](https://community.deeplearning.ai/u/Joao_Victor_Neves_Monteiro_Soa)\ **Post date:** [August 2, 2026, 1:35am UTC](https://community.deeplearning.ai/t/lab-button-is-not-loading/892468/3 "2026-08-02T01:35:15Z")
Same issue here. [https://www.coursera.org/learn/generative-ai-with-llms/gradedLti/loNJu/lab-1-generative-ai-use-case-summarize-dialogue](https://www.coursera.org/learn/generative-ai-with-llms/gradedLti/loNJu/lab-1-generative-ai-use-case-summarize-dialogue) Tried to load with MS Edge and Google Chrome. ![Captura de tela 2026-08-01 223711](https://global.discourse-cdn.com/dlai/original/3X/d/8/d8b73d57cb4bfa2652100a5e671058190d5cadb0.png) ---
**Author:** ![chris.favila](https://sea1.discourse-cdn.com/dlai/user_avatar/community.deeplearning.ai/chris.favila/32/126338_2.png) [@chris.favila](https://community.deeplearning.ai/u/chris.favila)\ **Post date:** [August 2, 2026, 2:46am UTC](https://community.deeplearning.ai/t/lab-button-is-not-loading/892468/4 "2026-08-02T02:46:01Z")
I see. Will report this to Coursera tomorrow at the start of the week. Will update here asap. Thank you for reporting. ---
**Author:** ![Joao\_Victor\_Neves\_Monteiro\_Soa](https://avatars.discourse-cdn.com/v4/letter/j/8e8cbc/32.png) [@Joao\_Victor\_Neves\_Monteiro\_Soa](https://community.deeplearning.ai/u/Joao_Victor_Neves_Monteiro_Soa)\ **Post date:** [August 2, 2026, 3:35pm UTC](https://community.deeplearning.ai/t/lab-button-is-not-loading/892468/5 "2026-08-02T15:35:05Z")
By the way, there is an ongoing expiration time. Is it possible to renew it given that it is impossible to start the lab? ![Captura de tela 2026-08-02 122749](https://global.discourse-cdn.com/dlai/original/3X/4/b/4b8c8736f63d0db0faf9b8e5bfab50171ba8b891.png) ---
**Author:** ![chris.favila](https://sea1.discourse-cdn.com/dlai/user_avatar/community.deeplearning.ai/chris.favila/32/126338_2.png) [@chris.favila](https://community.deeplearning.ai/u/chris.favila)\ **Post date:** [August 2, 2026, 10:41pm UTC](https://community.deeplearning.ai/t/lab-button-is-not-loading/892468/6 "2026-08-02T22:41:58Z")
Hi. If you’re referring to the deadline, that is simply a soft deadline set by Coursera. You can simply join the next session or just continue doing the lab with no repercussions at all. You will retain all your progress. ---
**Author:** ![chris.favila](https://sea1.discourse-cdn.com/dlai/user_avatar/community.deeplearning.ai/chris.favila/32/126338_2.png) [@chris.favila](https://community.deeplearning.ai/u/chris.favila)\ **Post date:** [August 3, 2026, 3:08pm UTC](https://community.deeplearning.ai/t/lab-button-is-not-loading/892468/7 "2026-08-03T15:08:41Z")
Hi. Can you confirm if the error persists till now? It might be a temporary bug given the error message. Also, are you using a work laptop or network? If so, can you try on a personal device/network? Sometimes those cause issues because of work security settings. ---
**Author:** ![Joao\_Victor\_Neves\_Monteiro\_Soa](https://avatars.discourse-cdn.com/v4/letter/j/8e8cbc/32.png) [@Joao\_Victor\_Neves\_Monteiro\_Soa](https://community.deeplearning.ai/u/Joao_Victor_Neves_Monteiro_Soa)\ **Post date:** [August 3, 2026, 3:36pm UTC](https://community.deeplearning.ai/t/lab-button-is-not-loading/892468/8 "2026-08-03T15:36:36Z")
Hello. Cleared cache and still not working. Both MS Edge and Chrome. Tried both work and personal notebook/network, already. And just tried with my personal notebook/network again. Same issue. ---
**Author:** ![chris.favila](https://sea1.discourse-cdn.com/dlai/user_avatar/community.deeplearning.ai/chris.favila/32/126338_2.png) [@chris.favila](https://community.deeplearning.ai/u/chris.favila)\ **Post date:** [August 3, 2026, 4:16pm UTC](https://community.deeplearning.ai/t/lab-button-is-not-loading/892468/9 "2026-08-03T16:16:44Z")
Copy. Reported to Coursera. Will update you when I hear back from them. Thanks. ---
**Author:** ![chris.favila](https://sea1.discourse-cdn.com/dlai/user_avatar/community.deeplearning.ai/chris.favila/32/126338_2.png) [@chris.favila](https://community.deeplearning.ai/u/chris.favila)\ **Post date:** [August 6, 2026, 1:00am UTC](https://community.deeplearning.ai/t/lab-button-is-not-loading/892468/10 "2026-08-06T01:00:27Z")
Hello again. Heard back from our contact in Coursera. Are you taking the course via an enterprise subscription? That seems to be the problem and not the course settings from our end. He advised you to reach out via the Learner Help Center because they are better equipped to handle this case. [This page might be useful](https://www.coursera.org/about/contact). Let them know that you already contacted the course staff and this is an enterprise program issue that only Coursera can handle. Maybe you also have a contact in your workplace (i.e. the one who issues the subscription) that can coordinate with Coursera. You can send them a link to this Forum thread so they can have more context. Let me know how it goes. Thank you. ---
**Author:** ![Joao\_Victor\_Neves\_Monteiro\_Soa](https://avatars.discourse-cdn.com/v4/letter/j/8e8cbc/32.png) [@Joao\_Victor\_Neves\_Monteiro\_Soa](https://community.deeplearning.ai/u/Joao_Victor_Neves_Monteiro_Soa)\ **Post date:** [August 9, 2026, 3:03pm UTC](https://community.deeplearning.ai/t/lab-button-is-not-loading/892468/11 "2026-08-09T15:03:26Z")
I opened a support ticket with Coursera (# **06427832** ), and my case remains open and unresolved. I’ve tried using different networks—Wi-Fi, wired and mobile connections—always with the firewall disabled, but nothing has worked. I mentioned the subscription type (Enterprise), but I’m not sure if that has been taken into account by the support team so far. ---
**Author:** ![chris.favila](https://sea1.discourse-cdn.com/dlai/user_avatar/community.deeplearning.ai/chris.favila/32/126338_2.png) [@chris.favila](https://community.deeplearning.ai/u/chris.favila)\ **Post date:** [August 12, 2026, 9:22am UTC](https://community.deeplearning.ai/t/lab-button-is-not-loading/892468/12 "2026-08-12T09:22:09Z")
I’m sorry for the experience. Will forward this and hope our partner can help escalate it to the right team. Unfortunately, that’s all we can do because it’s a platform issue. Our team only develops the content.