ITIL-certified Change and Project Manager with a strong background in IT Service Management (ITSM), telecom, and global project delivery.
Passionate about AI education, with 7 years of teaching experience at AFTERSCHOOL Academy, where I developed and delivered customized curricula for diverse groups of students. Currently enhancing my Python programming skills to improve AI workflow automation and integration.
Experienced in leading international initiatives like FLOW USA and MBNL UK, optimizing service delivery and operational efficiency. Adept at mentoring, communicating complex technical concepts, and sharing knowledge.
Actively pursuing ITIL V4 Certification, MP, and PMI-ACP certifications to stay updated with the latest trends in AI and ITSM. Fluent in English, Hindi, and
Bengali, with strong communication skills that enable effective interaction with diverse groups of students and stakeholders.