# Problem accessing AWS lab

**URL:** <https://community.deeplearning.ai/t/problem-accessing-aws-lab/474988>\
**Category:** Generative AI with Large Language Models\
**Tags:** week-module-2\
**Created:** [October 22, 2023, 12:20pm UTC](https://community.deeplearning.ai/t/problem-accessing-aws-lab/474988 "2023-10-22T12:20:28Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![lam\_trinh\_thanh](https://avatars.discourse-cdn.com/v4/letter/l/f04885/32.png) [@lam\_trinh\_thanh](https://community.deeplearning.ai/u/lam_trinh_thanh)\
**Post date:** [October 22, 2023, 12:20pm UTC](https://community.deeplearning.ai/t/problem-accessing-aws-lab/474988/1 "2023-10-22T12:20:28Z")

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Hi everyone,

I have a problem accessing the lab of week 2 with the error: ACCOUNT IS IN CLEAN-UP,

I was actually able to do it earlier but then the notebook kernel restarted resulting in this error ever since,

Please help me solve it so that I could continue expermenting with the notebook,

Thanks,

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**Author:** ![lawrence](https://avatars.discourse-cdn.com/v4/letter/l/2bfe46/32.png) [@lawrence](https://community.deeplearning.ai/u/lawrence)\
**Post date:** [October 26, 2023, 8:56am UTC](https://community.deeplearning.ai/t/problem-accessing-aws-lab/474988/2 "2023-10-26T08:56:30Z")

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Hi Lam,

Have you been able to access the lab?

Regards,

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**Author:** ![balajisdcbe](https://avatars.discourse-cdn.com/v4/letter/b/f08c70/32.png) [@balajisdcbe](https://community.deeplearning.ai/u/balajisdcbe)\
**Post date:** [October 26, 2023, 9:32pm UTC](https://community.deeplearning.ai/t/problem-accessing-aws-lab/474988/3 "2023-10-26T21:32:44Z")

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Qwicklabs who supply AWS to Coursera stopped supporting AWS and Coursera unable to solve it. I am asked to check in this community by Coursera live agent

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**Author:** ![chris.favila](https://sea1.discourse-cdn.com/dlai/user_avatar/community.deeplearning.ai/chris.favila/32/126338_2.png) [@chris.favila](https://community.deeplearning.ai/u/chris.favila)\
**Post date:** [November 1, 2023, 12:53am UTC](https://community.deeplearning.ai/t/problem-accessing-aws-lab/474988/4 "2023-11-01T00:53:21Z")

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Hi everyone! As mentioned in [item 8 of the FAQ](https://community.deeplearning.ai/t/genai-with-llms-lab-faq/374869), you can fill out [this form](https://forms.gle/pELSiqxCVevBW3uP9) to reactivate your account. Thanks!