Subscription already canceled, but Stripe keeps attempting to charge me every day

Hi everyone,

I’m experiencing an issue with

my DeepLearning.AI subscription and would appreciate any advice.

When I received the first payment failure notification, I immediately canceled my subscription because I did not want to renew it.

However, since then, I have continued to receive payment attempt emails every day stating that the payment could not be processed.

When I checked my account:

- The “Manage Subscription” page says the subscription is already canceled.

- The option to cancel the membership is no longer available.

- I haven’t used DeepLearning.AI at all since then and I have no intention of renewing my subscription.

My concern is that if I add funds to my bank account later, the payment might suddenly be charged even though I already canceled the subscription and I’m no longer using the service.

Has anyone experienced the same issue?

Is there anything else I need to do to ensure that no future payment attempts or charges will be made?

Thank you in advance for your help.

Maybe @Community-Team can have a look at this issue!

Hello @Rijal ,

Sorry to hear you are running into trouble. If you haven’t already, please create a support ticket on our DeepLearning.AI Platform.

Our team will review your issue and get back to you as soon as possible!