# Technical issues

**URL:** <https://community.deeplearning.ai/t/technical-issues/817947>\
**Category:** Supervised ML: Regression and Classification\
**Tags:** week-module-1\
**Created:** [May 19, 2025, 2:42pm UTC](https://community.deeplearning.ai/t/technical-issues/817947 "2025-05-19T14:42:14Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![SadilBanikhaled](https://avatars.discourse-cdn.com/v4/letter/s/a4c791/32.png) [@SadilBanikhaled](https://community.deeplearning.ai/u/SadilBanikhaled)\
**Post date:** [May 19, 2025, 2:42pm UTC](https://community.deeplearning.ai/t/technical-issues/817947/1 "2025-05-19T14:42:14Z")

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Greetings ,  
I am posting this regarding some technical issues that I am currently facing  
1-The optional lab is not working with me ( when I press on launch lab , it tells me that the page doesn’t exist )  
2- I struggle each time to log in to this website , it keeps telling me that my email doesn’t exist so I can’t log in

I hope you can help me address these two problems  
Thank you in advance

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**Author:** ![TMosh](https://sea1.discourse-cdn.com/dlai/user_avatar/community.deeplearning.ai/tmosh/32/9321_2.png) [@TMosh](https://community.deeplearning.ai/u/TMosh)\
**Post date:** [May 19, 2025, 2:56pm UTC](https://community.deeplearning.ai/t/technical-issues/817947/2 "2025-05-19T14:56:17Z")

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This suggests there may be a problem with your Coursera account.

The best way to fix this is by contacting the Coursera Learner Help Center.