# Unable to Access Pro Subscription After Payment – No Response from Support **URL:** \ **Category:** AI Discussions\ **Tags:** platform-issue, ai-discussions\ **Created:** [April 28, 2026, 1:58pm UTC](https://community.deeplearning.ai/t/unable-to-access-pro-subscription-after-payment-no-response-from-support/891842 "2026-04-28T13:58:30Z")\ **Posts on this page:** 1\ **Showing post:** 11
**Author:** ![Community-Team](https://sea1.discourse-cdn.com/dlai/user_avatar/community.deeplearning.ai/community-team/32/136466_2.png) [@Community-Team](https://community.deeplearning.ai/u/Community-Team)\ **Post date:** [May 26, 2026, 2:09pm UTC](https://community.deeplearning.ai/t/unable-to-access-pro-subscription-after-payment-no-response-from-support/891842/11 "2026-05-26T14:09:53Z")
hello @Gurpreet_Singh14 @Philippe_Rambach , You may find a link in the FAQs to send a ticket to the support team > [@What payment methods can I use for the DeepLearning.AI Pro membership?](https://community.deeplearning.ai/t/what-payment-methods-can-i-use-for-the-deeplearning-ai-pro-membership/880410): > > Paying for your DeepLearning.AI subscription is simple and secure. This article explains which payment methods are accepted and how your transactions are processed. Accepted payment methods We accept all major credit and debit cards through our payment processor, Stripe: Visa Mastercard American Express Discover Why Stripe? Stripe ensures that all transactions are secure and compliant with global payment standards, so you can trust your information is protected. Still need hel… --- _[View the full topic](https://community.deeplearning.ai/t/unable-to-access-pro-subscription-after-payment-no-response-from-support/891842)._