# Unable to cancel membership and got charged forcefully , despite sending multiple requests

**URL:** <https://community.deeplearning.ai/t/unable-to-cancel-membership-and-got-charged-forcefully-despite-sending-multiple-requests/884143>\
**Category:** Machine Learning in Production\
**Tags:** week-module-1, ai-discussions, coursera-platform, dl-ai-learning-platform\
**Created:** [November 28, 2025, 7:57am UTC](https://community.deeplearning.ai/t/unable-to-cancel-membership-and-got-charged-forcefully-despite-sending-multiple-requests/884143 "2025-11-28T07:57:00Z")\
**Posts on this page:** 1\
**Showing post:** 15

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**Author:** ![TMosh](https://sea1.discourse-cdn.com/dlai/user_avatar/community.deeplearning.ai/tmosh/32/9321_2.png) [@TMosh](https://community.deeplearning.ai/u/TMosh)\
**Post date:** [December 26, 2025, 5:43pm UTC](https://community.deeplearning.ai/t/unable-to-cancel-membership-and-got-charged-forcefully-despite-sending-multiple-requests/884143/15 "2025-12-26T17:43:16Z")

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OK, thanks for checking that.

@chris.favila @Community-Team , it appears that the instructions for how to unsubscribe from the Pro plan needs an update, the “Manage Subscription” item shown here does not exist:

 ![image](https://global.discourse-cdn.com/dlai/original/3X/1/1/117dc58dae9b0e267ce4b87da802f2d31ecbb3ac.png)

This is from a knowledge base article:

> **[How do I request a refund for my Pro membership?](https://info.deeplearning.ai/knowledge-base/how-do-i-request-a-refund-for-my-pro-membership)**
>
> Learn how to request a refund for your DeepLearning.AI Pro membership. Contact support to review billing issues and receive refunds if approved.

There may be other knowledge base articles with the same obsolete information.

Also it appears this isn’t clearly covered in any of the FAQ topics.

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_[View the full topic](https://community.deeplearning.ai/t/unable-to-cancel-membership-and-got-charged-forcefully-despite-sending-multiple-requests/884143)._