I was unable to find the “cancel subscription” when I tried to cancel it after my 7 day trial last month. That’s why I thought it would be automatically cancelled. But now I saw an invoice in email and it automatically deducted my wallet for a subscription. Submitted a ticket 2 days ago to cancel and refund my subscription, but their is no response up to now.
I tagged @Community-Team as he could help, but please note it might take a while as most people are in vacations nowadays. So thank you in advance for being patient.
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Hello @Mghey_Pascua ,
Have you tried contacting support?
I did. No response yet
Will send a DM
Hi, I would like to request a refund or cancelation too. right now Im on a free trails. but i accidentally click on the fully paid i didnt see the yearly part so when i click subsribe i thought it’s only $25 but it charged me $300. I have request for a ticket but nothing respond yet. can you please help me cancel it since there’s no cut yet. Thank you and please review my account.
Hello @issarak,
Yes i see but how do i cancel or remove it from my payment. since it hasnt paid yet because i cant do that
When did you create the ticket? It takes 1-3 days for support to respond. But they will be able to help you.
It was around yesterday. Hope to see from your team soon
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Have you got refund?