I was unable to find the “cancel subscription” when I tried to cancel it after my 7 day trial last month. That’s why I thought it would be automatically cancelled. But now I saw an invoice in email and it automatically deducted my wallet for a subscription. Submitted a ticket 2 days ago to cancel and refund my subscription, but their is no response up to now.
I tagged @Community-Team as he could help, but please note it might take a while as most people are in vacations nowadays. So thank you in advance for being patient.
Hello @Mghey_Pascua ,
Have you tried contacting support?
I did. No response yet
Will send a DM
Hi, I would like to request a refund or cancelation too. right now Im on a free trails. but i accidentally click on the fully paid i didnt see the yearly part so when i click subsribe i thought it’s only $25 but it charged me $300. I have request for a ticket but nothing respond yet. can you please help me cancel it since there’s no cut yet. Thank you and please review my account.
Hello @issarak,
Yes i see but how do i cancel or remove it from my payment. since it hasnt paid yet because i cant do that
When did you create the ticket? It takes 1-3 days for support to respond. But they will be able to help you.
It was around yesterday. Hope to see from your team soon
Have you got refund?
Hi @Community-Team — I’m a different user, but I’ve landed in this same thread, so a quick update for the record: it’s now May 2026 and I still can’t find any way to cancel my Pro plan. The “Manage Subscription” option is still more of a concept than an actual button, and the knowledge base article continues to show the obsolete instructions. Could someone confirm the current, actually-working cancellation steps — or, if the option still doesn’t exist in the UI, process the cancellation directly so I’m not charged for another cycle? Thanks in advance.
Hello @Luiz_Freire , you can follow the steps shown here: