# Unable to Subscribe to DeepLearning.AI Course on Coursera

**URL:** <https://community.deeplearning.ai/t/unable-to-subscribe-to-deeplearning-ai-course-on-coursera/818660>\
**Category:** Data Modeling, Transformation, and Serving\
**Tags:** week-module-4, coursera-platform\
**Created:** [May 20, 2025, 4:22pm UTC](https://community.deeplearning.ai/t/unable-to-subscribe-to-deeplearning-ai-course-on-coursera/818660 "2025-05-20T16:22:00Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![khusha](https://avatars.discourse-cdn.com/v4/letter/k/76d3ee/32.png) [@khusha](https://community.deeplearning.ai/u/khusha)\
**Post date:** [May 20, 2025, 4:22pm UTC](https://community.deeplearning.ai/t/unable-to-subscribe-to-deeplearning-ai-course-on-coursera/818660/1 "2025-05-20T16:22:00Z")

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Dear DeepLearning.AI Team,  
I’m reaching out to report a payment issue I’ve been experiencing while trying to subscribe to one of your courses on Coursera. Every time I attempt to complete the payment (₹4,191/month), I receive an error message stating:

> **“Sorry, there was a problem processing your payment. Please contact Coursera for assistance.”**  
> I’ve already contacted Coursera Support and followed all their troubleshooting steps, including clearing cache, trying a different browser, using incognito mode, and checking my card details. I also provided them with screenshots and console logs as requested. However, the final response I received stated that the issue might be due to a **violation or limitation on my payment method** , and they advised me to contact my financial institution.  
> While I am checking with my bank as well, I wanted to inform your team in case this issue is affecting other learners or if there’s any support you can provide from your end to help me resolve this faster.

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**Author:** ![TMosh](https://sea1.discourse-cdn.com/dlai/user_avatar/community.deeplearning.ai/tmosh/32/9321_2.png) [@TMosh](https://community.deeplearning.ai/u/TMosh)\
**Post date:** [May 20, 2025, 4:44pm UTC](https://community.deeplearning.ai/t/unable-to-subscribe-to-deeplearning-ai-course-on-coursera/818660/2 "2025-05-20T16:44:26Z")

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@Community-Team:  
Perhaps this is in your area of interest.