# We were unable to retrieve a launch URL. Please make sure you are logged in to Coursera, and have access to this lab **URL:** \ **Category:** Natural Language Processing in TensorFlow\ **Tags:** week-module-1\ **Created:** [July 14, 2022, 6:51am UTC](https://community.deeplearning.ai/t/we-were-unable-to-retrieve-a-launch-url-please-make-sure-you-are-logged-in-to-coursera-and-have-access-to-this-lab/161177 "2022-07-14T06:51:55Z")\ **Posts on this page:** 6\ **Page:** 1
**Author:** ![marvy](https://avatars.discourse-cdn.com/v4/letter/m/96bed5/32.png) [@marvy](https://community.deeplearning.ai/u/marvy)\ **Post date:** [July 14, 2022, 6:51am UTC](https://community.deeplearning.ai/t/we-were-unable-to-retrieve-a-launch-url-please-make-sure-you-are-logged-in-to-coursera-and-have-access-to-this-lab/161177/1 "2022-07-14T06:51:55Z")
I am **unable to open the Week 1 lab** for the Course 3 (Natural Language Processing). It shows the following error message “We were unable to retrieve a launch URL. Please make sure you are logged in to Coursera, and have access to this lab.”, I tried relogging and opening the same in an incognito window, but the error still remains. Your help will be greatly appreciated! ![Screenshot (66)](https://global.discourse-cdn.com/dlai/original/3X/5/9/59c4e805a8ae065a295a82655168850ecfa5bcef.png) ---
**Author:** ![Kic](https://sea1.discourse-cdn.com/dlai/user_avatar/community.deeplearning.ai/kic/32/76339_2.png) [@Kic](https://community.deeplearning.ai/u/Kic)\ **Post date:** [July 14, 2022, 12:02pm UTC](https://community.deeplearning.ai/t/we-were-unable-to-retrieve-a-launch-url-please-make-sure-you-are-logged-in-to-coursera-and-have-access-to-this-lab/161177/2 "2022-07-14T12:02:45Z")
Hi @marvy , There could be two possibilities: 1. You were enrolled onto the course under the 7 days free trial option and it is now expired. If this is the case, you need to enrol to the full pay option to gain access to the assignments. 2. The system experienced a hiccup. If you logout and logon again, it would normally solve the problem. You may also like to try a different browser to see if it helps. ---
**Author:** ![marvy](https://avatars.discourse-cdn.com/v4/letter/m/96bed5/32.png) [@marvy](https://community.deeplearning.ai/u/marvy)\ **Post date:** [July 14, 2022, 12:18pm UTC](https://community.deeplearning.ai/t/we-were-unable-to-retrieve-a-launch-url-please-make-sure-you-are-logged-in-to-coursera-and-have-access-to-this-lab/161177/3 "2022-07-14T12:18:38Z")
Hey, thanks for replying. I opened this assignment on another computer and it worked fine there. I am not using the 7 day trial, I bought the course. ---
**Author:** ![2944\_RITIKA\_MUKERJEE](https://avatars.discourse-cdn.com/v4/letter/2/ed8c4c/32.png) [@2944\_RITIKA\_MUKERJEE](https://community.deeplearning.ai/u/2944_RITIKA_MUKERJEE)\ **Post date:** [August 1, 2022, 11:40am UTC](https://community.deeplearning.ai/t/we-were-unable-to-retrieve-a-launch-url-please-make-sure-you-are-logged-in-to-coursera-and-have-access-to-this-lab/161177/4 "2022-08-01T11:40:28Z")
hello, I am finding a similar problem in my deep learning specialization course is there any other solution for it .I did try logging in again but there wasnt any improvement ---
**Author:** ![marvy](https://avatars.discourse-cdn.com/v4/letter/m/96bed5/32.png) [@marvy](https://community.deeplearning.ai/u/marvy)\ **Post date:** [August 1, 2022, 12:06pm UTC](https://community.deeplearning.ai/t/we-were-unable-to-retrieve-a-launch-url-please-make-sure-you-are-logged-in-to-coursera-and-have-access-to-this-lab/161177/5 "2022-08-01T12:06:07Z")
I opened the assignment in another computer and it worked fine there, so maybe try that. ---
**Author:** ![siddharth\_verma](https://avatars.discourse-cdn.com/v4/letter/s/cab0a1/32.png) [@siddharth\_verma](https://community.deeplearning.ai/u/siddharth_verma)\ **Post date:** [August 15, 2022, 5:26am UTC](https://community.deeplearning.ai/t/we-were-unable-to-retrieve-a-launch-url-please-make-sure-you-are-logged-in-to-coursera-and-have-access-to-this-lab/161177/6 "2022-08-15T05:26:29Z")
login form incognito mode