Week 1 - AWS Lab Assignment Can't start - URGENT

I cant do any assignments on this course 2. i haven’t been able to successfully access AWS lab since 19th of December, because whenever I try, there is a pop up window saying "account deactivated on 19-12-2021 ". I’ve received an email saying the issue has been solved but it clearly hasnt. I keep getting the same error over and over again.
Can you please solve the issue? I cannot do any of the assignments, and I am still being charged as if I am.

Hi, can you share the coursera username or email pls.