# What should I do if my Pro membership payment fails?

**URL:** <https://community.deeplearning.ai/t/what-should-i-do-if-my-pro-membership-payment-fails/880408>\
**Category:** Billing & Payments\
**Tags:** dl-ai-learning-platform\
**Created:** [September 29, 2025, 4:25pm UTC](https://community.deeplearning.ai/t/what-should-i-do-if-my-pro-membership-payment-fails/880408 "2025-09-29T16:25:00Z")\
**Posts on this page:** 1\
**Page:** 1

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**Author:** ![Community-Team](https://sea1.discourse-cdn.com/dlai/user_avatar/community.deeplearning.ai/community-team/32/136466_2.png) [@Community-Team](https://community.deeplearning.ai/u/Community-Team)\
**Post date:** [September 29, 2025, 4:25pm UTC](https://community.deeplearning.ai/t/what-should-i-do-if-my-pro-membership-payment-fails/880408/1 "2025-09-29T16:25:00Z")

</div>

Sometimes payments fail due to issues with your card, bank, or technical errors. This article explains what happens when a payment doesn’t go through and the steps you can take to fix it.

**Why payments can fail**

- Your card is declined by the bank.

- Your payment details are outdated or expired.

- A technical error occurs during checkout.

- Your bank blocks the transaction for security reasons.

**How failed payments are handled**

- Our payment processor, Stripe, will automatically retry the charge.

- You’ll receive an email notification if a payment attempt fails.

- If payment attempts continue to fail, your Pro membership may be suspended or canceled.

**What you can do**

- Make sure your payment details are up to date.

- Update your card or billing information in your Plan settings.

- Contact your bank to ensure they aren’t blocking the transaction.

- If the issue persists, [create a support ticket here](https://share.hsforms.com/1EsdrWJXnR5WYr8BdPryuVg3hul4? __hstc=28198563.03166376e584f723a4c92b32c31b284b.1724711970621.1757430715750.1757448668733.738&__ hssc=28198563.13.1757448668733&__hsfp=4234827342). Include details like the payment attempt date, any error messages, or screenshots to help us resolve the issue quickly.

**Why this matters**

Taking quick action ensures uninterrupted access to your Pro membership features and prevents your subscription from being suspended.