Need help with below error traces while creating bedrock agent action group

Short Course Q&A Serverless Agentic Workflows with Amazon Bedrock
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The available action is GET__customer-support-agent__getCustomerId. (6) This action requires the email parameter, which is already provided by the User. (7) I have everything I need to proceed.}]","role":"assistant"},{"content":"[{text=The tool name format is incorrect. The format for the tool name must be: \"httpVerb__actionGroupName__apiName\".}]","role":"user"}

The available action is GET__customer-support-agent__getCustomerId. (6) This action requires the email parameter, which is already provided by the User. (7) I have everything I need to proceed.}]","role":"assistant"},{"content":"[{text=The tool name format is incorrect. The format for the tool name must be: \"httpVerb__actionGroupName__apiName\".}]","role":"user"}

I am getting repeated tool format name issue despite it says a tool of same type is available.

1 Like
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I am experiencing the exact same issue. I’ve double checked that my permissions are setup correctly. Additionally, I redid the tutorial (building a simple agent) and when on the testing step, I found that even the tutorial gave this error. I wonder if something is down on Amazon’s side, or if there’s something wrong with our overall configurations.

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Hi @jacksonalvarez
Today only I got the solution,

The issue was with the name of action group.
Causing Issue - customer-support-agent.
Correct approach - customerSupportAgent OR CustomerSupportAgent.
Rest all configuration is okay.

I have posted on AWS rePost also to follow :-

AWS:rePost

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Thank you! I’d been struggling with that for days.

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Yaa @jacksonalvarez it also took me 2 days to figure out :slightly_smiling_face: