In the video (multi-agent-customer-support-automation-(code)), the understanding seems a bit weird to me as to how back and fourth the interactions happen between Senior Support Representative and Senior QA analyst agents.
The senior support repr. creates a draft, and the senior QA asks the senior support repr. to review the same draft he/it had written? There must be some issue in my understanding, but I do not get the flow as described in the teaching video.
a help would be great. thanks.