AI for everyone - Week1 Question on what AI can and cannot do

Hello, I am a newbie here, and I apologize if I am posting my question in the wrong place.
I am enrolled in AI for everyone and in week 1 of the course, Andrew describes the limitations of AI in What AI can and cannot do. He has provided a great example of AI limitation when it comes to generating complex and empathetic responses to customer emails. My question is, isn’t the chatbot already doing that. How is it different from what Andrew is talking about in this video?

The course was recorded some time ago, and hasn’t been updated for the current state of the art.

The AI arena is evolving faster than ever before.

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I have moved your thread to the correct area for that course:

  • The forum “Course Q&A” area
  • Then “AI For Everyone”, and select a week tag.

Check this out Thread