The book “Information Management” (4th ed., 2020, Volume 3: H7) by Bruins and Geurts explores the transformative role of Artificial Intelligence (AI) in modern business operations and decision-making. It discusses how AI enhances data collection, storage, and analysis to improve organizational efficiency. The chapter highlights applications of AI in customer service through chatbots, supply chain optimization, predictive analytics, and task automation, emphasizing its ability to personalize services and drive innovation. Additionally, it addresses ethical challenges such as data privacy and bias, providing a forward-looking perspective on AI’s impact on business competitiveness and strategy.
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Does it answer when humans will be completely replaced by AI for information management?
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AI will likely enhance, rather than completely replace, human roles in information management. While AI excels in processing large data sets, automating repetitive tasks, and improving efficiency, it still lacks the creativity, ethical judgment, and critical thinking required for complex decision-making. The future will likely see humans and AI working collaboratively, with AI handling routine tasks and humans focusing on strategy, oversight, and nuanced problem-solving.
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