"Account is still in clean up" error

Hello, I cannot start the lab (Generative AI with LLM - Week 1 Lab) because I have been getting an “account still clean up” message. I would appreciate any help with it. Thank you

I believe there is a form you need to complete.

Use the forum Search tool for the word “cleanup”, and I think you’ll find references to the form.

1 Like

Hi, I’m getting the same error too. I filled up the form. When can I expect the lab to start working again?
Thanks,
Ananth.

When it’s resolved, you will receive an email from the Coursera support team. In my case, it took less than 24 hours, but I guess it can vary.

24 hours is the guideline.