AI not suitable for routing mails or Lengthy Customer care replies

Hello, could you provide more insight into why AI cannot be utilized to respond to customer complaint emails addressing issues like billing discrepancies or incorrect product deliveries? From my understanding, Generative AI models like Chat GPT have the capability to generate detailed email responses for various customer scenarios. Is it not feasible to automate the process by setting up an auto-response system, where the AI analyzes the customer complaint email and triggers a relevant response based on the situation? I’ve noticed similar AI-driven automated replies for customer complaints on platforms such as Uber and social media channels related to banking

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Well, AI could respond to what has been trained to! If the situation arisen has not been encountered before it will give a meaningless answer and you will get frustrated…


ok- makes sense. Thanks.

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