Error with Week 2 Quiz 1 won't open. Loading forever

I’m currently at the week 2 of the course and the graded assignment quiz 1: neural networks basics won’t open. it keeps loading endlessly. What can i do to resolve this. please help. The deadline is on 3 days from today

Hi @Harsha_Kotuwegedara

If the quiz isn’t loading, try waiting a few hours and accessing it again, as it could be a temporary issue with the platform. You can also switch to a different browser, clear your browser’s cache and cookies, or disable any extensions that might interfere. Also, try using a different network, such as switching from Wi-Fi to mobile data. If none of these work, consider contacting the course support team for assistance before the deadline.

Hope this helps!

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Thank you. I have been trying since yesterday and I tried with changing browser, clearing cache and cookies. but it doesn’t work. how to contact course support team.

There is a topic about that on the DLS FAQ Thread.

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@mubsi is investigating other reports of quiz loading issues in the DLS course.

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Definitely ensure that plugins do not interfere with EcmaScript processing.

On Firefox, try private mode, which disables plugins.

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My deadline passed yesterday, and the issue is still unresolved. The support team advised me to wait 14 days for a solution. In the meantime, is it possible to obtain the certificate without completing or passing that quiz, or do I need to wait until the issue is resolved?

You cannot get a certificate until you have completed all the graded quizzes and assignments. However, you can reset the deadline, as instructed here.