Understanding How Home Depot Uses Conversational AI for their Interactive Voice Response (IVR)

Home Depot handles Millions of Callers each year. They use NLP Based techniques to share the load on these large call volumes. The following chat covers key aspects/ considerations while developing/deploying Chatbots in Production, talking about industry trends, Transformer based models for Embeddings and understanding Data Pipeline/Life Cycle.

Conversational AI Trends and Introduction to the IVR system

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Interesting topic!!!