"account is still in cleanup" issue

[Arya_Shinde]

Hi,
I am a student enrolled in the Generative AI with LLM course through coursera. Currently I am stuck on lab 1. My kernel failed and I accidently closed the jupyter lab tab. Now when I click on ‘startLab’ I keep getting ‘account is still in cleanup’ and the aws lab wont launch.
Hope you can help me resolve this issue as soon as you can!
Thanks

[Deepti_Prasad]

hi @Arya_Shinde

Check Point 8 of the FAQ section from the below link, you need to fill up the form about your issue, they will resolve your issue.

GenAI with LLMs Lab FAQ

1. Where are the labs? 2. How do I access the labs? 3. Why are the labs locked? I don’t see a “Launch App” button. 4. I clicked the Start Lab button but it’s taking a while for the AWS button to turn green. What should I do? 5. How do I download the notebooks? 6. How do I submit the labs or mark them as completed? 7. I got logged out and saw an “AWS account deactivated” message. What does it mean? 8. I see a “Budget exceeded”/“AWS account deactivated”/“Account is still in cleanup” message…

Regards
DP