GenAI with LLMs Lab FAQ

Here are some common questions about the labs in this course. If you can’t find the solution here, kindly search for or create a new topic in this category.

1. Where are the labs?

2. How do I access the labs?

3. Why are the labs locked? I don’t see a “Launch App” button.

4. I clicked the Start Lab button but it’s taking a while for the AWS button to turn green. What should I do?

5. How do I download the notebooks?

6. How do I submit the labs or mark them as completed?

7. I got logged out and saw an “AWS account deactivated” message. What does it mean?

8. I see a “Budget exceeded”/“AWS account deactivated”/“Account is still in cleanup” message when I click “Start Lab”. How do I solve this?

9. I submitted the lab but got an error message. What should I do?

10. I’m getting an InvalidSignatureException with a “Signature expired” message. What should I do?

11. Why do I get this error: Module Not Found Error: No module named ‘torch._C’?

12. I’m running into ReadTimeout errors when I try to download the dataset. Please help.



1. Where are the labs?

You can see the labs in the classroom items right after the walkthrough videos by Chris Fregly. There should be one lab per week.


2. How do I access the labs?

At the bottom of the App Item containing the labs, you should tick the checkbox stating you agree to uphold the Coursera Honor Code. Then, click on the Launch App button. This will open a new tab in Vocareum that contains instructions to run the AWS lab.

If nothing happens after clicking Launch App, please check your browser’s pop-up blocker. Also check that your browser has enabled cookies and cross-site tracking. These are needed because the Vocareum lab environment is embedded into the Coursera site. You can read more about that here.

There is also a known bug when trying to run the labs on some tablets. We recommend running them on a desktop or laptop.


3. Why are the labs locked? I don’t see a “Launch App” button.

The labs are available to non-audit enrollees. It is also not covered by Coursera Plus. If you purchased the course and they are still locked, please contact Coursera through chat or email (instructions here) so they can check your account.


4. I clicked the Start Lab button but it’s taking a while for the AWS button to turn green. What should I do?

The labs should start within 30 minutes (usually less). If the countdown timer starts, the button usually turns green before it reaches 1:30. If it takes longer than that, please reply to this topic so we can investigate and escalate if needed.


5. How do I download the notebooks?

You can either right-click on the file in the File Explorer, or clickFile in the Menu Bar. Both should have a Download option:

  • right-click the filename in the File Explorer:

  • File menu:


6. How do I submit the labs or mark them as completed?

You can click the Submit button in the upper right of the Vocareum instructions page. There is no Submit button in Sagemaker or the AWS console. Also take note that the button will only work after you have successfully started the lab (i.e. after the AWS light turns green and you click on it).


7. I got logged out and saw an “AWS account deactivated” message. What does it mean?

The lab provisions a studio app by default. In order to combat fraud and excessive charges, if you try to launch additional studio apps (or any resources outside the scope of the lab), the platform will deactivate your access. You can fill out this form , and our partners will work on re-enabling your access. It is best to avoid this case by being mindful of the bounds of the lab.

In most of the learner reports, this is related to the instance type selected for the kernel. Please check point 10 below to see how you can check if you’re using the correct one to avoid deactivation.


8. I see a “Budget exceeded”/“AWS account deactivated”/“Account is still in cleanup” message when I click “Start Lab”. How do I solve this?

Please fill out this form so our team can investigate your account. We will reach out to you when you can retry the lab. This is usually resolved within the day but please wait 48 hours (excluding weekends and US holidays) before following up.


9. I submitted the lab but got an error message. What should I do?

This sometimes happen and will resolve itself in a few minutes. Kindly wait for about 5 to 10 minutes and try pressing the Submit button again. If the error persists, please create a topic on this category


10. I’m getting an InvalidSignatureException with a “Signature expired” message. What should I do?

Please check your operating system’s clock and sync it to a time server if possible. Here’s one article for reference but feel free to find another resource based on your setup. Then, relaunch the lab from the classroom.


11. Why do I get this error: Module Not Found Error: No module named ‘torch._C’?

Please make sure to run the pip install cells before running the import cells. These are usually the first code cells in the notebook. It might print out some errors but it should be okay. You can go back to Chris Fregly’s walkthrough videos in the classroom to check the expected output.


12. I’m running into ReadTimeout errors when I try to download the dataset and LLM. Please help.

The Huggingface server might be down at the moment. Sometimes, it resolves after a few minutes and you can simply re-run the cell to download the files. If it persists for 30 minutes or more, kindly report in this category.

9 Likes
Download the Lab's Jupiter notebook after submission?
Troubleshooting: Problem with Lab Access and Start Time
Unable to complete lab-2
Generative AI LLM, LAB 2
Lab 2 AWS kernel died
Challenges with Week1 - Lab1
Lab3 Error Starting Kernel
[Troubleshooting] Getting "ResourceLimitExceeded" when selecting `ml.m5.2xlarge`
Cannot start lab: AWS account deactivated
Where to find Vocareum?
AWS Error on Lab 2 in Generative AI with LLMs course
Kernal restart lab3
Can't launch SageMaker Studio
LLM Lab can not starts
Trainer.train()
Lab timed out can't restart it
[Troubleshooting]Uable to start lab, show account is still in cleanup
Week 2 Lab Kernel dying
Cannot do model training
No "Open Studio" option in Amazon Sagemaker
AWS account deactivated error on Lab1
AWS account deactivated yesterday
Lab2: Getting an error when trying to change the Kernel instance to 8CPU * 32GB
Problem accessing AWS lab
[Troubleshooting] Getting "ResourceLimitExceeded" when selecting `ml.m5.2xlarge`
How to access labs for the Generative AI with Large Language Models week 1 course?
Account is still in cleanup.... GenAI-LLM Course Lab2
Kernel Restarting 2
AWS Week 1 lab environment not loading
Cannot access notebook for Lab 1 Summarize Dialogue
Not able to open system terminal
Troubleshooting: Problem with Lab Access and Start Time
LAB1: AWS account deactivated at 2023-12-21T05:01:50-08:00deactivated
LAB1: AWS account deactivated at 2023-12-21T05:01:50-08:00deactivated
Account deactivated after open the kernel for 10 minutes
AWS account keeps getting deactivated
Kernel died after sometime in lab assignment 2 in Generative AI with LLM course
Unable to start the lab 3
Kernel failing to load with ml.m5.2xlarge instance
Week1 Lab1 Won't Launch
Total Lab usage minutes exceeded
AWS account access denied
Lab1 - unable to access to studio
Getting “ResourceLimitExceeded” when selecting `ml.m5.2xlarge`
Stuck On Step 6 of Lab1, Week 1
"account is still in cleanup" issue
AWS error on the platform
Lab1 - account is still in cleanup - Error
Introduction to LLMs and the generative AI project life-cycle
Issue loading from HuggingFace
Issue: Lab shown as temporarily locked
Lab 2 is locked
I have "access denied" message, when navigate to the Amazon SageMaker
Week 1 Practice Lab : Account is still cleanup
Unable to enter the Labs
Multiple Exception errors in AWS and also in Coursera Sandbox
LAB 2 Fine-Tune a Generative AI Model for Dialogue Summarization
Lab 1 - lab is starting... hanging, week 1
Lab 3 environment issue - ModuleNotFoundError: No module named 'psutil' in Glue kernel
Week 1 practice lab: Installation of packages is not working
Week 1 practice lab: Installation of packages is not working
Facing issue with the course lab Lab1
Lab 3 - Fine-tune FLAN-T5 with reinforcement learning to generate more-positive summaries
Getting the error message "account is still in cleanup"
Troubleshooting: Problem with Lab Access and Start Time
Unable to submit Lab3 due to AWS account Budget
Download the Lab's Jupiter notebook after submission?
Download the Lab's Jupiter notebook after submission?
Unable to complete Lab 2
AWS accound deactivated
Troubleshooting: Problem with Lab Access and Start Time
Lab 2 says that I have exceeded the 20 dollar limit
Kernel dies during trainer.train() and unable to complete the lab exercise
"Account is in cleanup": Week 2 lab Fine-Tune a Generative AI Model for Dialogue Summarization
Unable to complete Lab 2
Account deactivated
Aws account deactivated - pls fix
Lab and AWS are not starting
Open week2 notebook
AWS Account deactivated on -10oct-2023
Compatibility Issues with Lab 2?
Getting Unauthorized Error for Week 2 lab
How to solve the "Kernel Restarting"?
Account Desactivated - Lab Week 2
Week 3 Lab 4
Troubleshooting: Problem with Lab Access and Start Time
URGENT Lab 2 problem: kernel crashes whenever I attempt training
URGENT: kernel keeps crashing in Lab 3
URGENT: kernel keeps crashing in Lab 3
Lab 2 won't start
W1 Lab access is broken
InvalidSignatureException
Failed to start kernel: AccessDeniedException
Kernal restart
The cells are taking forever to run
Troubleshooting: Problem with Lab Access and Start Time
Troubleshooting: Problem with Lab Access and Start Time
Troubleshooting: Problem with Lab Access and Start Time
Kernel died towards the end of Lab 1
Account Desactivated - Lab Week 2
AWS account deactivated - Week 1 lab