For the last several hours, after clicking on the “Start Lab” button, the wait spinner spins for several minutes, then a window pops up saying:
labs.vocareum.com says
failed to start the lab
I have tried logging off then back on, resetting the browser, and leaving it be for 30 minutes.
Is there something else i should try?
Additional data:
I opened up the browser developer tools and found the following message printed in the console each time I start the lab and the pop-up appears:
Starting AWS Console
Failed to load resource: the server responded with a status of 504 ()
Hello @SteveTarter
Can you please fill out the lab refresh form and try again after the lab is refreshed to see if the issue goes away?
How will I know when the lab is refreshed? I just tried to start the lab, but it’s still broken.
I’m nearly finished with this course, and messing with this issue for days is really frustrating.
Hello again @SteveTarter
I’m sorry for the inconvenience you are experiencing. Please, wait for 3 days after you have submitted the form and try again.
I have to say that three days for a task to complete is ironically long for an online cloud class.
Ironic, but practical. During the work week, it usually takes 24 hours (since the refresh is done manually by DLAI staff). It will take longer if the request falls over a weekend.
Is there any update to the lab refresh request I initiated 6 days ago? Is there a link where I can discover the status myself?
This is the last task between me and the data engineering certificate. Can someone please help me get past this?
@SteveTarter : Maybe your request was lost. You could submit the form again.
@Community-Team, can you ping whoever is responsible for lab refresh requests for the DE course?
Thank you. I have just submitted another lab refresh form.
Hi @SteveTarter ,
Thank you so much for your patience. Our engineer looked into your account on our backend but was unable to find the related AWS account. I think this might be an issue unrelated to “account still in cleanup”.
@esanina @Cristian_M_Amaya do you know why this learner is getting a “failed to start the lab” message from Vocareum?
The lab is still broken.
It has been a full week since I first reported this. Please, someone, escalate this!
I’ve attached a screenshot of the failure message with Chrome DevTools that might help. (Note that I tried starting the lab twice, so the 504 error happened twice).
@SteveTarter we did refresh your lab account, could you please try again and let me know how it goes. We might have to pass this issue to the Vocareum engineering team.
Don’t bother. I contacted them myself. Wish I had done so last week. What took you so long to think of it.
I’ll forward you my thread with them. It took minutes for them to reply that they were fixing it. AND THEY DID!
Please learn from them.
how did you fix the issue? How did you contact Vocareum ?
Go to Vocareum’s web page. They have a Contact page that lists a tech support email address.
I have the same problem with the “failed to start the lab” message. The lab refresh form in its three options doesn’t have this option, it says to start a thread here, but there’s this thread already! What should i do?
Please submit the form, it doesn’t matter which box you check. The staff can figure it out.
Ok, form submitted!
