Coursera Support Contact Information

[chiragvaghela]

Hi Team,

I finished ML Specialization and DL Specialization on Coursera. I had a monthly subscriptions for these courses.

I am trying the generate the invoices for payments to get it reimbursed from my employer.

Path I followed on platform:

My Purchases → Payment history → Email Receipt → Yes, send! (registered email is correct)

But I am not receiving any email related to invoice. Checked spam and found nothing there related to this.

I sent mail on support@coursera.org but seems the email address isn’t working anymore.

I did not know where else to reach out. Any help on this issue would be very appreciated.

Regards,
Chirag

[Deepti_Prasad]

reach to coursera learner help center.
Also as long as I remember if you had purchased the course, you would have got an instant mail invoice to your registration email id

[TMosh]

You will have to ask on the Coursera Learner Help Center.

https://www.coursera.support/s/learner-help-center

[Prashant_Upadhyaya]

@chiragvaghela

Hi Team,

I finished ML Specialization and DL Specialization on Coursera. I had a monthly subscriptions for these courses.

I am trying the generate the invoices for payments to get it reimbursed from my employer.

Path I followed on platform:

My Purchases → Payment history → Email Receipt → Yes, send! (registered email is correct)

But I am not receiving any email related to invoice. Checked spam and found nothing there related to this.

I sent mail on support@coursera.org but seems the email address isn’t working anymore.

I did not know where else to reach out. Any help on this issue would be very appreciated.

Regards,
Chirag

@chiragvaghela Kindly check this page. Also I think when you click on your My Purchase it should show you the payment you have made.
https://www.coursera.support/s/article/208280236-Payment-receipts?

at the bottom you can find this

Click on Contact us and one form will open fill your details.
and wait for 24-48 hours.

[chiragvaghela]

@Prashant_Upadhyaya I exactly followed the steps mentioned in the link you shared and also mentioned in my query but not receiving any mail, that is the issue.

Link followed: https://www.coursera.support/s/article/208280236-Payment-receipts

Also, not able to see ‘contact us’ button?

[Prashant_Upadhyaya]

Hi, Make sure you have login into your account.

Click on Learner Help Center

This page will open

Select Payment & Subscriptions

Then this will open

Select payment receipts
Hope you are able to find

[chiragvaghela]

Thank you so much for your support.

Finally, I was able to reach a human from support team.