I recently completed the Deeplearning.AI Mathematics for Machine Learning and Data Science Specialization on Coursera, successfully finishing all three courses and receiving their individual certificates. However, the specialization certificate has not been delivered and does not appear in my accomplishments, despite meeting all requirements.
After contacting Coursera support, they acknowledged that this is a known issue and took some actions, but the problem was not resolved immediately. Instead, I was informed that the resolution time for this issue is 14 days, and if the problem persists, I would need to reach out again.
Given that this is a recurring and identified issue, I believe it should have an immediate resolution process rather than requiring extended troubleshooting and long waiting times. This delay is frustrating, especially for learners who rely on their certificates for career advancement, job applications, or professional development.
I wanted to bring this issue to the attention of the DeepLearning.AI team and the community to see if others have experienced the same problem and whether there is a more effective way to get it resolved. Has anyone found a quicker solution?
I strongly suggest that this issue be escalated and automated to ensure that specialization certificates are promptly awarded upon completion.
Looking forward to any insights or updates on this matter.
We’re truly sorry to hear you’re having trouble with your specialization certificate. We know how important this is. We’ve taken the step to contact Coursera support to report the issue from our side. Unfortunately, we don’t have access to your individual Coursera account, which is necessary for them to resolve it quickly. Therefore, we recommend you continue your open support ticket with Coursera. They have the tools and access to address your specific situation.
We’ll be keeping an eye on this and are here to help in any way we can.
I completely understand that this issue is in Coursera’s hands and not something you can directly resolve. I raised it here to help move things forward, as it seems to be a known issue.
I have already reported the problem to Coursera. Their support team informed me that my inquiry is still under review. They have opened an internal case for their Engineering team to investigate and find a fix. For now, they’ve asked for patience as they work on a resolution.
I truly appreciate your support in escalating this and keeping an eye on the situation. Thanks to @TMosh for reporting this to the course staff.
I hope Coursera resolves this soon.
I got the same problem with Machine Learning Specialization. I didn´t get the certificate for completing the whole specialization There was even a link to get the certificate for completing the specialization, but it was broken and later completely disappear…
There was even a link to get the certificate for completing the specialization, but it was broken and later completely disappear…