Unable to Access Pro Subscription After Payment – No Response from Support

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1

I would like to raise a concern regarding my Pro subscription on DeepLearning.AI.

I successfully paid for the Pro subscription on 12th April 2026. However, since then, I have not been able to access any of the Pro courses. Despite the payment being completed, my account still shows an “Upgrade to Pro” button at the top right corner, as if no subscription is active.

In addition to this, I am unable to locate any billing history or subscription details under my profile. There are no visible options to check my payment status or subscription information, which adds to the confusion.

I also raised a support ticket over 24 hours ago, but I have not received any response so far.

This situation is extremely concerning, as I have already paid for the service but have not been able to use it at all. It feels unfair and frustrating that my money has effectively gone to waste without access to the platform.

I request the following:

  1. Immediate resolution of the issue so I can access my Pro subscription.

  2. Compensation for the lost time during which I was unable to use the platform.

  3. Alternatively, a full refund if the issue cannot be resolved promptly.

I would appreciate a prompt response and resolution to this matter.

Thank you.

2

welcome to the community @radhika_sharma

since you already raised a ticket here are a few things you can do to speed up the process

1 check if you received a payment confirmation email from the payment gateway or deeplearning ai and keep that receipt ready as proof
2 sometimes a simple logout and login or clearing your browser cache can force the system to refresh your subscription status

@Community-Team

rest assured that the team will resolve this and if there was a technical error that caused you to lose time they are usually very helpful in making things right for the students

thank you for your patience and we hope to have you learning with us very soon

3

Hello @radhika_sharma ,

We are sorry you are having issues. I am sure the support team will get back to you as soon as they can. In the meantime I will ask for some info in a DM.

4

Hi, I have the same issue. I kindly request you to look into my issue as well. Thanks.

5

Did you create a ticket with support? When did you do it?

6

Hii,
Yes, I did it yesterday

7

Great! You should be getting a response anytime now. I will check in.

8

Thankyou

9

Hey I am also facing the similar issue but in my case payment has not gone through from my end but stripe gateway is showing payment is processing and I am already a pro member. But on deeplearning.ai, it is showing that the payment is failed and asking to change the payment method. I added a new payment method but stripe is not allowing me to re-trigger the failed payment. Please help me resolve this issue ASAP. I created the support ticket but no response there. Thanks.

10

Hi

Having the same issue. Payment is confirmed by email every month but systems considers that I am not a “pro” client.

I raised a ticket some time ago (and a second one this morning). No answer yet, could you have a look at it ?

thks

Philippe

11

hello @Gurpreet_Singh14 @Philippe_Rambach ,

You may find a link in the FAQs to send a ticket to the support team