Help, charged three times for Pro membership

AI Discussions
1

Hi community,

I am writing here because I have not received any response from the Deeplearning support team for more than two weeks.

On my checkout attempt for the Pro membership, the payment page did not move after I clicked the checkout button. I waited for about a minute and then clicked the same button multiple times again, after which my membership was activated. Later I discovered that I was charged three times and three Pro memberships are currently active on my account at the same time.

I have already raised multiple support tickets and sent emails, but I have not received any reply or acknowledgment so far. This has been extremely frustrating.

I am requesting a refund for the two extra duplicate charges and the cancellation of the additional memberships.

If anyone from the team is monitoring this forum or if any community member knows a direct way to reach the billing or support team, please help me with this.

Thank you.

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3

Please refer to the FAQ. Each topic has a link to create a support ticket.

The staff is working to address a backlog of support requests.

4

Hi. I’m sorry to hear that. Can you direct message me the email you’re using for the platform? You can click my name then the blue Message button. Will see if there’s a way to escalate your case. As Tom mentioned above, the support team has been addressing the ticket backlog and should respond to you soon. Thanks.

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