Cannot use the membership

[Cealum]

I just join the Membership one week ago. the time I paid for one month Membership. Deeplearning platform remind me to use 7-day trial first. So after one week(now), 7-day trial had been expired, however the thing is I cannpt get one month Membership.However Under my Setting page, Plan & Billing section, I see my subscription and billing information status is ACTIVE. when I manage my subscription.this platform always remind me: Your subscription status has been updated. Please try again.

I donot know how to do to receive my membership

please help me! I really appreciate it!

[TMosh]

@Community-Team, can you look into this?

[Cealum]

@Cealum

I just join the Membership one week ago. the time I paid for one month Membership. Deeplearning platform remind me to use 7-day trial first. So after one week(now), 7-day trial had been expired, however the thing is I cannpt get one month Membership.However Under my Setting page, Plan & Billing section, I see my subscription and billing information status is ACTIVE. when I manage my subscription.this platform always remind me: Your subscription status has been updated. Please try again.

I donot know how to do to receive my membership

please help me! I really appreciate it!

@Community-Team

[Community-Team]

Hello @Cealum ,

We have a great team that can help you with this,

create a support ticket here. Include details like the payment attempt date, any error messages, or screenshots to help us resolve the issue quickly.

What should I do if my Pro membership payment fails?

Sometimes payments fail due to issues with your card, bank, or technical errors. This article explains what happens when a payment doesn’t go through and the steps you can take to fix it. Why payments can fail Your card is declined by the bank. Your payment details are outdated or expired. A technical error occurs during checkout. Your bank blocks the transaction for security reasons. How failed payments are handled Our payment processor, Stripe, will automatically retry the c…

[Cealum]

I write {create a support ticket here.} two days ago. however there is no response. Maybe I sent it again now @Community-Team

[Community-Team]

No need to send it again. Let me look into it.