I would like to raise a concern regarding my Pro subscription on DeepLearning.AI. I successfully paid for the Pro subscription on 12th April 2026. However, since then, I have not been able to access any of the Pro courses. Despite the payment being completed, my account still shows an “Upgrade to P…

welcome to the community @radhika_sharma since you already raised a ticket here are a few things you can do to speed up the process 1 check if you received a payment confirmation email from the payment gateway or deeplearning ai and keep that receipt ready as proof 2 sometimes a simple logout and…

Hello @radhika_sharma , We are sorry you are having issues. I am sure the support team will get back to you as soon as they can. In the meantime I will ask for some info in a DM.

Hi, I have the same issue. I kindly request you to look into my issue as well. Thanks.

Did you create a ticket with support? When did you do it?

Great! You should be getting a response anytime now. I will check in.

Hey I am also facing the similar issue but in my case payment has not gone through from my end but stripe gateway is showing payment is processing and I am already a pro member. But on deeplearning.ai, it is showing that the payment is failed and asking to change the payment method. I added a new pa…

Hi Having the same issue. Payment is confirmed by email every month but systems considers that I am not a “pro” client. I raised a ticket some time ago (and a second one this morning). No answer yet, could you have a look at it ? thks Philippe

hello @Gurpreet_Singh14 @Philippe_Rambach , You may find a link in the FAQs to send a ticket to the support team [image] What payment methods can I use for the DeepLearning.AI Pro membership? Billing & Payments Paying for your DeepLearning.AI subscription is …

Unable to Access Pro Subscription After Payment – No Response from Support

AI Discussions

Community-Team May 26, 2026, 2:09pm 11

hello @Gurpreet_Singh14 @Philippe_Rambach ,

You may find a link in the FAQs to send a ticket to the support team

Topic		Replies	Views
I paid $300 for a pro membership but i still cannot access the in-progress course Team Software Engineering with AI week-module-1 , dl-ai-learning-platform	9	170	April 2, 2026
Unable to cancel membership and got charged forcefully. Ticket submitted, no response AI Discussions ai-discussions	12	339	May 22, 2026
Payment issue AI Discussions ai-discussions	2	56	January 26, 2026
Unable to Subscribe to DeepLearning.AI Course on Coursera Data Modeling, Transformation, and Serving week-module-4 , coursera-platform	1	79	May 20, 2025
Help, charged three times for Pro membership AI Discussions ai-discussions	2	68	January 20, 2026

Unable to Access Pro Subscription After Payment – No Response from Support

Related topics