Error when Retaking Quiz

Deep Convolutional Models | Coursera

I ran out of time on this quiz, but when I attempt to retake it, my timer doesn’t reset, so as soon as I attempt the quiz again it doesn’t let me put in any more answers and immediately says I ran out of time.

Anyone know how I can fix this problem or contact someone to reset it for me?

There is this thread that makes it sound like this is a bug that Coursera fixed.

But there’s also this more recent thread which makes it sound like you need to ask Coursera to reset it for you. Here’s how to contact Coursera Help Center.