I paid for the pro membership about a week ago. But when I log in to the platform, I repeatedly get the message “upgrade to pro”. Also, I can’t submit quizzes, etc. I am just having free tier membership features despite having paid complete amount for a pro membership.
I emailed the support team a couple of days ago. But I have not gotten any responses so far.
I had a version of this problem a while back and, in my case, it turned out that the issue was that I had two different LP accounts. I’m a bit out of touch with the latest “state of play” here, but I think it’s still the case that the Forum account and the DeepLearning.AI Learning Platform account are different accounts, but most people probably use the same email and password for both. I had used different emails and then had accidentally logged in separately using both accounts to the LP, when I thought I was logging into the Forum, thus creating two different LP accounts. It’s worth checking to make sure that you are consistent in terms of the account you use on the LP.
Of course there’s no guarantee this is the issue in your case. Apologies if this is just a distraction from the real point!