Unable to cancel membership and got charged forcefully , despite sending multiple requests

Course Q&A Machine Learning in Production
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1

UNABLE TO CANCEL MY MEMBERSHIP in deeplearning . Request the team to help cancel the same and respond with appropriate action. Delete my payment information. Seems like a hard to do process. always throwing error from stripe.

2

Hi. I’m sorry to hear that. Will send you a direct message. Please check your inbox.

3

Hello again. Please create a support ticket using the form on this page. That should connect you to the right department. Hope this helps!

4

Hi I have already created the ticket multiple times. No response so far. (staff edit: removed email)

5

Kindly do the needful , to connect with respective team.

6

I see. It might be because of the US holidays but I sent your request nonetheless.

7

Thanks much !

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By the way, can you let me know when you first submitted the form?

9

I think a couple of days back submitted in the portal , then emailed today to the support site .

10

Copy. Already forwarded your concern. Thanks and sorry for the delay.

11

I cant find the manage subscription button.

12

Are you on Coursera, or on the DeepLearning.AI Platform?
I ask because this thread has tags for both.

If it’s the DeepLearning platform, try clicking on your Profile, then the “Plan” item. You should see two cards, for “Free” and “Pro”.
Try clicking on “Free” and see if that does it.

13

It doesnt

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Im on the DeepLearning.AI Platform

15

OK, thanks for checking that.

@chris.favila @Community-Team , it appears that the instructions for how to unsubscribe from the Pro plan needs an update, the “Manage Subscription” item shown here does not exist:

image
image893×312 22.5 KB

This is from a knowledge base article:

There may be other knowledge base articles with the same obsolete information.

Also it appears this isn’t clearly covered in any of the FAQ topics.

No Cancelation Option Avaialble
16

@gyao, unfortunately most of the DL.AI staff is away for the holidays, so I do not expect much response until 2026 arrives.

I’m just a community volunteer.

17

Thank you so much for help!

18

Hi, and thank you for reporting. Will forward this to the team, and update you asap.

20

Hi. The Manage Subscription UI should now be fixed. Please retry the steps above. Thank you!