Hi @ConnorEngland,
When I look at the responses in the Troubleshooting form, I do not see anything from you, which is why you are still facing the issue. I don’t know why this happened, even though you mentioned above that you did fill the form.
So firstly, I want to apologise, as when I sent this reply to you, I confused you with someone else.
Secondly, can I trouble you to fill the form again ? And I’ll make sure it is looked into.
Thanks,
Mubsi